Privacy Policy n1gang — Your Data, Our Responsibility

1Privacy Policy Introduction and Scope

This Privacy Policy explains how n1gang ("we", "Platform") collects, uses, stores, and protects the personal information you provide when using our services on n1gang.onl and through mobile app n1gang.

By registering an account or continuing to use the n1gang platform, you confirm that you have read and understood this Privacy Policy. This document should be read together with Terms and Conditions n1gang and Responsible Gaming Policy ours.

N1gang takes data protection seriously. We only collect information that is genuinely necessary to operate our services, process transactions, meet legal requirements, and improve user experience. Your privacy is not just a contractual term — it is a core value we uphold in every decision we make.

2Types of Information We Collect

N1gang collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

2.1 Registration and Identity Information

• Full name as it appears on your official identification document.
• Identity card number (MyKad) for identity verification and KYC compliance purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Email address for account communications, notifications, and transaction verification.
• Phone number for two-factor authentication and important account-related communications.
• Residential address which may be required for the full KYC process.

2.2 Financial Information

• Details of payment methods used (FPX, TNG eWallet, GrabPay) — we do not directly store your bank card number or banking password.
• Deposit and withdrawal transaction history for account records and legal compliance.
• Bank statement information submitted for KYC verification purposes when required.

2.3 Technical and Usage Information

• IP Address and general geographic location information for account security and fraud detection.
• Device type, operating system, and web browser used.
• Log data including login times, pages visited, and in-platform actions.
• Cookies and similar tracking technologies to enhance user experience.
• Game history and wagering patterns for responsible gaming and customer support purposes.

3How We Use Your Information

Information collected is used solely for legitimate purposes directly related to the operation of the n1gang platform:

• Identity verification and KYC: To ensure every member meets eligibility requirements and complies with anti-money laundering legal obligations.
• Transaction processing: To accurately and securely process deposits, withdrawals, and all financial activity on the platform.
• Account security: To identify and prevent unauthorised access, fraud, or suspicious activity that could compromise your account.
• Customer support: To provide accurate and efficient assistance when you contact our support team.
• Responsible gaming: To monitor gaming patterns and identify signs of problem gambling for member protection purposes.
• Service communications: To send important notifications regarding your account, transactions, policy changes, and relevant promotions.
• Platform improvements: To analyse aggregated usage data for the purpose of improving platform functionality and user experience.
• Legal compliance: To fulfil any reporting or disclosure requirements mandated by the relevant authorities.

4Legal Basis for Data Processing

N1gang only processes your personal data when there is a lawful basis for doing so. These bases include:

Legal Basis	Usage Examples
Contract Performance	Processing deposits and withdrawals, managing member accounts
Legal Compliance	KYC, anti-money laundering, transaction reporting
Legitimate Interest	Platform security, fraud prevention, risk analysis
Consent	Optional marketing communications, non-essential cookie usage

5Information Sharing and Disclosure

N1gang does not sell your personal data. However, in certain circumstances, your information may be shared with the following parties for legitimate operational purposes:

• Payment service providers: FPX, TNG eWallet, GrabPay, and other payment providers used to process your transactions. They receive only the information necessary for payment purposes.
• Game service providers: Game software providers that operate games within the n1gang platform may receive the minimum data necessary to function.
• Relevant authorities: n1gang will disclose information to law enforcement authorities or regulatory bodies when required by law or court order.
• Technical service providers: Companies supporting our technical infrastructure, such as server hosting and cybersecurity, which are bound by strict confidentiality agreements.

All third parties that receive your data are bound by contractual agreements to protect that information and not use it for any purpose other than those specified.

6Cookies and Tracking Technologies

N1gang uses cookies and similar tracking technologies to enhance platform functionality and user experience. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance cookies: Collects anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
• Functional cookies: Stores your preferences such as language, display settings, and other choices to provide a more personalised experience.
• Marketing cookies: Used only with your consent to display relevant content. You may withdraw this consent at any time.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.

7Data Retention Period

N1gang retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:

• Active account data: Retained for the duration your account is active and for the required period following account closure in accordance with legal obligations.
• Financial transaction records: Retained for a minimum of seven years in accordance with legal requirements relating to anti-money laundering and taxation.
• Log and security data: Retained for 12 months for security investigation and fraud prevention purposes.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with our internal procedures.

8Your Rights as a Data Subject

As an n1gang member, you have the following rights regarding your personal data, subject to applicable legal limitations:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your data under certain circumstances, subject to legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data under certain circumstances during an investigation.
• Right to object: You may object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the n1gang customer support team via live chat or email at [email protected]. We will process your request within 30 days.

9Data Security

N1gang continually invests in technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL encryption for all data in transit.
• Encryption of sensitive data at rest using AES-256 standard.
• Two-factor authentication (2FA) for account access and administrative areas.
• 24/7 security monitoring and intrusion detection systems.
• Regular penetration testing by independent third parties.
• Role-based access control — only authorised staff may access specific data.
• Regular cybersecurity awareness training for all staff who handle data.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to take personal security measures as well, such as using a strong, unique password and enabling two-factor authentication on your account.

10Children's Privacy

The n1gang platform is intended for adults aged 18 and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18. If we discover or become aware that we have collected data from a minor, the associated account will be immediately terminated and the data will be deleted in accordance with our procedures.

If you believe that someone under the age of 18 has registered an account on our platform, please contact us immediately so we can take the appropriate action.

11Changes to the Privacy Policy

N1gang reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, or new legal requirements. We will notify you of significant changes via a prominent notice on the platform or by email to the address registered to your account.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically. Continued use of the platform following any changes constitutes acceptance of the updated Privacy Policy.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available on platform and mobile app n1gang
• Response time: We aim to respond to all privacy-related enquiries within 2 business days

You may also refer to the FAQ for answers to frequently asked questions about privacy and data security.